Live Customer Support, Team Lead
Moniepoint
About this role
A managerial customer-facing role responsible for ensuring customers realize maximum value and ROI from the company’s products or services. The position acts as the primary liaison between customers and the organization and leads the customer success/support function to maintain high standards of service and quality.
Skills
Qualifications
About Moniepoint
moniepoint.comMoniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.
Recent company news
NairametricsMoniepoint’s General Counsel Okechukwu Eke Named to Legal 500’s GC 2026 Powerlist Nigeria
2 hours ago
MarketForces AfricaMoniepoint Powers Small Businesses, Transforming Nigeria’s Financial Landscape
4 days ago
time.comMoniepoint: 2025 TIME100 Most Influential Companies
Jun 26, 2025
Africa Private Equity NewsBlue Earth Capital backs Moniepoint in secondary deal
Oct 27, 2025
peopleofcolorintech.comNigeria's Billion-Dollar Fintech Moniepoint Raises An Additional $90M From Visa, Google, And Others
Oct 21, 2025
About Moniepoint
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Moniepoint.
Salary
$118k – $154k
per year
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