Live Customer Support, Team Lead
Moniepoint(4 years ago)
About this role
A managerial customer-facing role responsible for ensuring customers realize maximum value and ROI from the company’s products or services. The position acts as the primary liaison between customers and the organization and leads the customer success/support function to maintain high standards of service and quality.
Required Skills
- Relationship Building
- Product Knowledge
- Customer Education
- Account Strategy
- Team Leadership
- Mentoring
- Process Improvement
- Escalation Handling
- Communication
- Presentation Skills
+5 more
Qualifications
- Bachelor's Degree
About Moniepoint
moniepoint.comMoniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.
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