Technical Support Specialist - L1

Two95 International Inc.(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$58,248 - $78,106 (estimated)Information Technology

About this role

A Technical Support Engineer provides frontline assistance to customers by handling service tickets and calls, ensuring issues are tracked and managed within SLAs. The role supports global customers on a scheduled shift rotation, collaborates with Level 1–3 teams, and helps maintain product knowledge resources.

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Required Skills

Customer Support
Ticketing
SLA Management
Troubleshooting
Call Handling
System Administration
Product Knowledge
Escalation Management
Knowledgebase
System Monitoring

+2 more

About Two95 International Inc.

two95intl.com

Two95 International, a leader in IT solutions with over 15 years of industry experience, specializes in Generative AI, Digital Transformation, Edge Computing, and Cybersecurity. The company offers tailored solutions through flexible models, leveraging a highly skilled team of analysts, architects, and software engineers to drive innovation. With a presence in the US and India, Two95 International provides 24/7 managed services, ensuring seamless integration and support for various digital transformation initiatives. Their commitment to excellence is reflected in their strong adherence to best practices and a client-centric approach.