Manager, Client Services - SMB

Global Relay(4 days ago)

Vancouver, British Columbia, CanadaOnsiteFull TimeManager$74,000 - $96,200Client Services

About this role

The Manager, Client Services leads Global Relay’s customer-facing support teams in a 24/7 environment, overseeing day-to-day operations for a team of 6–12 subject matter experts. The role focuses on hiring, coaching, performance management, escalations, reporting on key metrics, and driving improvements to the client experience while partnering with product and engineering teams.

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Required Skills

Technical Support
Team Leadership
Incident Management
SaaS Support
Client Escalations
Performance Management
Coaching
Stakeholder Management
Process Improvement
Knowledge Management

+2 more

Qualifications

Undergraduate Degree

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.