Manager, Content Operations
Instacart(13 days ago)
About this role
The Content Operations Manager on Instacart’s Customer Experience team is responsible for owning the architecture, organization, and lifecycle of content within CRM and knowledge systems to ensure information is findable and relevant for both support agents and external users. The role sits on the Process Improvement & Content Operations (PICO) team and supports the continuous evolution of customer support knowledge and systems.
Required Skills
- Content Taxonomy
- Knowledge Management
- Salesforce
- Genesys
- Search Optimization
- Data Analysis
- Team Management
- Quality Assurance
- AI Automation
- SQL
Qualifications
- Salesforce Certification
About Instacart
instacart.careersInstacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.