Manager, Customer Care

Realtor.com Careers(2 months ago)

HybridFull TimeManager$94,364 - $124,562 (estimated)Customer Care

About this role

The Customer Care Manager at Realtor.com leads the Avail Customer Care team to ensure an outstanding experience for customers while fostering a positive, high‑performance environment for employees. This role balances business objectives with employee engagement and development, emphasizing coaching, career growth, and a values-driven culture. The manager uses data and insights to drive improvements in productivity, quality, and customer satisfaction and partners across teams to enhance both customer and employee experiences.

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Required Skills

Team Leadership
Coaching
Performance Management
Quality Assurance
Customer Satisfaction
Attendance Management
Revenue Growth
Reporting
CRM Tools
Vonage

+6 more

About Realtor.com Careers

realtor.com

Realtor.com is a national online real estate marketplace that helps consumers search homes for sale and rent and connects them with local agents and service providers. The site aggregates MLS-sourced listings with property details, photos, neighborhood data, market trends, and mortgage tools to guide buyers, sellers, and renters. It also provides advertising, lead-generation and data products for brokers and agents, and offers mobile apps and market insights to support real estate decisions. Realtor.com is operated by Move, Inc. and partners with MLSs and industry organizations to keep listings current.

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