Manager, Customer Success - MM

Toast(8 days ago)

HybridFull TimeManager$104,000 - $166,000Customer Success

About this role

A Manager of Customer Success at Toast leads the mid-market customer success function focused on helping restaurant customers succeed with Toast’s technology. The role is accountable for driving customer value, retention, and growth across regional accounts while fostering a high-performing team and strong cross-functional partnerships.

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Required Skills

Team Management
Customer Success
Cross-Functional
Revenue Growth
Salesforce
Project Management
Communication
Coaching
Process Improvement
Technical Aptitude

+2 more

Qualifications

Bachelor's Degree

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.