Supervisor, Customer Experience (CX)
Aceable(14 days ago)
About this role
The Supervisor, Customer Experience at Aceable leads a high-performing CX support team focused on delivering timely, accurate, and empathetic service to students. The role emphasizes operational and metric-based excellence while fostering a culture of growth and continuous improvement. It supports Aceable’s mission to provide accessible mobile education and certification across multiple verticals.
Required Skills
- Leadership
- Coaching
- Escalation Management
- Performance Analysis
- CRM
- Analytics
- Communication
- Empathy
- Continuous Improvement
- Training
About Aceable
aceable.comAceable is a mobile-first online education company that provides state‑approved courses for driver’s education (permit and defensive driving) as well as pre-licensing and continuing education for real estate and insurance professionals. Their self‑paced, interactive courses (including video lessons and exam prep) are built to meet state regulatory requirements and are often accepted by DMVs and licensing boards. Aceable’s platform targets teens, new drivers, and licensed professionals who need convenient, on‑the‑go options to complete training and maintain compliance.
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