Senior Associate Operations Manager, Customer Care Priority
Traveloka(3 months ago)
About this role
A Customer Care Operations Lead responsible for planning and executing strategy for flight-domain customer care. The role focuses on optimizing operational efficiency, maintaining strong partnerships with BPO providers, and ensuring high-quality service delivery to meet company objectives.
Required Skills
- Strategic Planning
- BPO Management
- Performance Management
- Quality Assurance
- Complaint Management
- Talent Development
- BI Tools
- CRM
- GDS Knowledge
- Communication
+4 more
Qualifications
- University Degree
- COPC Registered Coordinator
About Traveloka
traveloka.comBook cheap flights, hotels, and activities with Traveloka. Discover global travel deals and plan your perfect trip • Trusted by millions worldwide • One place for all your needs • Flexible booking options • Secure & convenient payment
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