Associate Director, Customer Experience Operations

Ro(11 days ago)

HybridFull TimeDirector$133,000 - $165,000Customer Experience Operations

About this role

The Associate Director of Customer Experience Operations at Ro is responsible for the overall health and evolution of outsourced member experience operations, partnering with multiple BPO providers to ensure consistent, high-quality telehealth support. The role focuses on scaling operations through leadership development, data-driven decision making, and tooling strategies that integrate with Ro’s end-to-end healthcare platform.

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Required Skills

BPO Management
Performance Management
People Leadership
Omnichannel Support
CRM Platforms
Zendesk
Automation
AI Workflows
Data Analysis
Process Improvement

+2 more

About Ro

ro.co

Ro is a U.S. telehealth company that connects patients with US-licensed medical professionals entirely online. It provides assessment and treatment across areas such as weight loss, sexual health, hair loss, fertility, and skin care. Ro focuses on a streamlined, direct-to-consumer digital care experience that makes it easy for patients to access clinicians and start treatment remotely.