Associate Director, Customer Experience Operations
Ro
About this role
The Associate Director of Customer Experience Operations at Ro is responsible for the overall health and evolution of outsourced member experience operations, partnering with multiple BPO providers to ensure consistent, high-quality telehealth support. The role focuses on scaling operations through leadership development, data-driven decision making, and tooling strategies that integrate with Ro’s end-to-end healthcare platform.
Skills
About Ro
ro.coRo is a U.S. telehealth company that connects patients with US-licensed medical professionals entirely online. It provides assessment and treatment across areas such as weight loss, sexual health, hair loss, fertility, and skin care. Ro focuses on a streamlined, direct-to-consumer digital care experience that makes it easy for patients to access clinicians and start treatment remotely.
Recent company news
PR NewswireRO LAUNCHES WEGOVY® PILL THROUGH INTEGRATION WITH NOVO NORDISK
Jan 5, 2026
STATCan ‘food noise’ be measured? Telehealth giant Ro rolls out a new scale for obesity care
Oct 24, 2025
ReutersRo CEO says Wegovy pill is bringing in new customers, including men
1 month ago
The National Council on Aging (NCOA)Ro Hair Loss Review: Find Out How Ro Compares to Other Brands
6 days ago
ForbesRo Body: Weight Loss Medication Review
Oct 7, 2025
About Ro
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ro.
Salary
$133k – $165k
per year