Manager, Customer Product Support
Asana(1 month ago)
About this role
The Manager of Customer Support, APAC at Asana leads the APAC Customer Product Support team and reports to the Head of Customer Product Support. The role focuses on ensuring high-quality support delivery, meeting team KPIs, and fostering a coaching culture that balances customer advocacy with business priorities. This is an office-centric hybrid role based in Sydney.
Required Skills
- People Leadership
- Coaching
- KPI Management
- Escalation Management
- Product Readiness
- Process Improvement
- Stakeholder Management
- Cross-Functional Collaboration
- Operational Excellence
- Customer Advocacy
+4 more
About Asana
asana.comAsana is a cloud-based work management platform that helps teams organize, track, and manage projects, tasks, and workflows. It offers task lists, boards, timelines, calendars, goals, automation rules, reporting, and integrations with popular tools like Slack, Google Drive, and Microsoft Teams. Asana serves organizations from small teams to enterprises with admin controls, security features, and analytics. Teams choose it for its intuitive interface, flexible workflows, and strong collaboration capabilities.