Manager, Customer Success - SMB
ContactMonkey
About this role
ContactMonkey is seeking a Manager of Customer Success for the SMB segment to lead a team that ensures high-quality customer experience, growth, and retention in the small and medium business market. The role involves building scalable processes, fostering team development, leveraging automation, and contributing to business growth.
Skills
About ContactMonkey
contactmonkey.comContactMonkey is an internal email communications platform that helps organizations create, send, and measure employee newsletters and other internal communications, typically within Outlook and Gmail.
Recent company news
Business WireCIBC Innovation Banking Provides ContactMonkey with Growth Capital Financing
May 15, 2025
PR NewswireContactMonkey places No. 163 on The Globe and Mail's sixth annual ranking of Canada's Top Growing Companies
Sep 27, 2024
TechCrunchContactMonkey lands $55M investment to grow its email software for internal comms
Dec 7, 2023
BetaKitContactMonkey raises $55-million Series A from Updata Partners
Dec 7, 2023
The Globe and MailHow ContactMonkey empowers companies to engage employees
Sep 23, 2022
About ContactMonkey
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ContactMonkey.
Salary
$90k – $120k
per year