Manager, Customer Success - SMB
ContactMonkey(8 days ago)
About this role
ContactMonkey is seeking a Manager of Customer Success for the SMB segment to lead a team that ensures high-quality customer experience, growth, and retention in the small and medium business market. The role involves building scalable processes, fostering team development, leveraging automation, and contributing to business growth.
Required Skills
- Customer Success
- Automation
- Data Analysis
- Leadership
- Workflow
About ContactMonkey
contactmonkey.comRocket is a front-end performance platform that speeds up websites by lazy-loading and deferring JavaScript, images, and other assets. Its lightweight scripts orchestrate event-driven loading (touch, mouse, and interaction events), provide safe fallbacks, and integrate with analytics and CMS workflows to reduce initial payload and improve Time To Interactive. Built for easy integration, it gives developers configurable controls to preserve functionality while cutting bandwidth and improving Core Web Vitals. Site owners use it to deliver faster, more responsive pages that boost engagement and conversions.
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