Customer Success Specialist, SMB
Scribe(2 days ago)
About this role
A Customer Success Specialist at Scribe supports small to medium-sized business customers by assisting with onboarding, renewals, risk management, and expansion opportunities. The role involves engaging with multiple accounts efficiently, leveraging AI tools, and contributing to scalable programs that enhance customer experience.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Renewals
- AI Tools
- Risk Management
- Webinar
- Workflow Automation
- Customer Support
- Scalability
About Scribe
scribehow.comScribe is an innovative documentation platform that simplifies the process of creating step-by-step guides for teams. With Scribe, users can automatically capture workflows, generate visuals with text and links, and easily share comprehensive guides to enhance collaboration and knowledge sharing. Trusted by over five million users across 600,000 organizations, Scribe is ideal for training, onboarding, and documenting processes efficiently. Its user-friendly interface and AI-powered features make it a valuable tool for businesses looking to streamline operational instructions and best practices.
View more jobs at Scribe →