Client Success Director - SMB
Maven Clinic(2 days ago)
About this role
Maven Clinic is seeking a strategic and operational Client Success Director for SMB to oversee growth and performance within the small and medium business segment. The role involves leading a team, designing scalable support models, and ensuring client satisfaction and retention through digital-first strategies, influencing various internal teams, and driving revenue expansion.
Required Skills
- Client Success
- Account Management
- Data Analysis
- SaaS
- Health Benefits
- Leadership
- Customer Engagement
- Scalability
- Digital Health
- Automation
About Maven Clinic
mavenclinic.comMaven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.
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