Manager, Customer Success

MongoDB(9 days ago)

HybridFull TimeManager$130,043 - $170,031 (estimated)Customer Success

About this role

MongoDB seeks a seasoned people leader to develop and manage their Customer Success team, focusing on enhancing customer retention, satisfaction, and product adoption. The role involves building programs, collaborating across various teams, and driving strategic initiatives to foster growth in a dynamic environment.

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Required Skills

Leadership
Customer Success
Team Building
Data Analysis
Communication
Mentorship
Strategic Planning
Account Management
Cross-functional Collaboration
Technology

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.

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