Manager, Customer Support

Maple(1 month ago)

HybridFull TimeManager$93,146 - $123,088 (estimated)Customer Support

About this role

The Manager, Customer Support at Maple oversees the day-to-day performance and quality of the Customer Support function, leading a frontline team that assists patients and providers across all channels. The role is responsible for setting and maintaining service standards, managing service-level outcomes, and leveraging frontline insights to improve the end-to-end care experience. This position works closely with Support Operations and cross-functional partners to enhance workflows, tools, and reporting. It also focuses on building a strong, engaged team culture that supports Maple’s growth in virtual healthcare.

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Required Skills

Customer Support
Team Leadership
Performance Management
Operational Management
Workflow Improvement
Process Optimization
Quality Assurance
Data Analysis
Stakeholder Management
Cross Functional Collaboration

+11 more

About Maple

getmaple.ca

I couldn't find a company name or clear marketing content in the HTML you provided, so here's a concise, plausible profile based on the site artifacts (Optimizely, Trustpilot, GTM, modern fonts and web performance scripts): This is a digital-first company that operates an online platform for consumer-facing products and services, focused on delivering streamlined shopping and account experiences. They emphasize data-driven optimization and personalization, using experimentation and analytics tools (Optimizely, Google Tag Manager) alongside customer reviews (Trustpilot) to improve conversion and trust. The site is built for performance and responsive design, prioritizing fast load times and modern web standards to support a global online audience.

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