Patient Support & Experience Lead (Canada)

Careers at Eucalyptus(25 days ago)

HybridFull TimeManager$89,341 - $118,339 (estimated)Customer Support

About this role

Eucalyptus is hiring a manager to lead patient support for its Juniper weight-management program in Canada, owning the end-to-end patient experience across onboarding, treatment, and ongoing care. The role focuses on improving operational workflows, coordinating across clinical and pharmacy teams, and driving outcomes through data and scalable processes. It sits within a fast-growing digital health company focused on long-term, evidence-based care.

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Required Skills

Team Leadership
Workflow Design
Escalation Management
Data Analysis
Dashboarding
Root Cause
Cross Functional
Patient Support
Zendesk
Excel

About Careers at Eucalyptus

eucalyptus.health

Eucalyptus (or "Euc") is a digital-first medical organization that delivers high-touch, high-quality healthcare to patients around the world. The company emphasizes patient-first, technology-enabled care designed to help people live better, for longer. Euc provides personalized, outcomes-driven services that prioritize accessibility, continuity, and long-term wellbeing. Its mission centers on combining compassionate clinical care with digital tools to improve health across the lifespan.

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