Manager, Customer Support

Sprout Social(15 days ago)

HybridFull TimeManager$130,924 - $171,144 (estimated)Customer Support

About this role

The Manager, Customer Support at Sprout Social is a leadership role within the Customer Support organization responsible for scaling and operating high-volume SaaS support across regions. The position sits in Ireland and supports collaboration across product, engineering, sales, and success teams while emphasizing employee growth and inclusion. The role offers flexibility to work from Sprout’s Dublin office or remotely within Ireland and the UK and includes a comprehensive benefits package.

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Required Skills

Leadership
Team Management
KPI Analysis
Capacity Planning
Incident Response
Multichannel Support
SaaS Support
Zendesk
Salesforce
Coaching

+4 more

About Sprout Social

sproutsocial.com

Sprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.