Customer Service - Event Expert

SeatGeek(8 days ago)

HybridFull TimeJunior$47,000 - $47,000Customer Experience

About this role

SeatGeek is hiring an Event Expert on its Customer Experience (CX) team to be the primary voice of the company to customers, handling high-volume support across phone, email, and chat channels including Enterprise client support. The role supports fans and enterprise partners, contributes customer insights to improve products, and operates on scheduled shifts including weekends and holidays. The position offers flexibility to work fully remote or from the office and includes opportunities to take on more specialized work over time.

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Required Skills

Customer Support
Phone Support
Email Support
Chat Support
Enterprise Support
Data Analysis
Communication
Empathy
Zendesk
Talkdesk

+5 more

Qualifications

Bachelor's Degree

About SeatGeek

seatgeek.com

SeatGeek is a mobile-first ticketing marketplace and search engine that helps fans discover and buy tickets for sports, concerts, theater, and other live events. It aggregates inventory from primary and secondary sellers, offers interactive seating maps and a proprietary "Deal Score" to surface value, and shows clear pricing and seat views. For teams, venues, and promoters it provides ticketing technology, white‑label solutions and APIs to manage sales and distribution. Fans use SeatGeek for price comparison, personalized event recommendations, and mobile ticketing.