Manager, Mid-Market Customer Success
Zocdoc(27 days ago)
About this role
The Manager for Zocdoc’s Mid‑Market Customer Success team will lead a newly formed function focused on advancing partnerships with mid‑market provider groups. The role emphasizes scaling provider-facing programs, refining playbooks and success metrics, and improving the provider experience to drive long-term value. It sits at the intersection of operations, product, and go-to-market teams in support of Zocdoc’s mission to improve healthcare access.
Required Skills
- Data Analysis
- Salesforce
- Process Improvement
- Coaching
- Team Leadership
- Healthcare
- Sales
- Communication
- Generative AI
- Cross-Functional
+4 more
About Zocdoc
zocdoc.comZocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.
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