Manager, Mid-Market Customer Success
Zocdoc
About this role
The Manager for Zocdoc’s Mid‑Market Customer Success team will lead a newly formed function focused on advancing partnerships with mid‑market provider groups. The role emphasizes scaling provider-facing programs, refining playbooks and success metrics, and improving the provider experience to drive long-term value. It sits at the intersection of operations, product, and go-to-market teams in support of Zocdoc’s mission to improve healthcare access.
Skills
About Zocdoc
zocdoc.comZocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.
Recent company news
Modern HealthcareWhy Zocdoc is partnering with health insurance companies
2 weeks ago
Healthcare BrewZocdoc’s chief business officer Richard Fine wants to make a ‘healthcare access infrastructure’
1 month ago
Inc.comThis Strategy ‘Nearly Killed’ Zocdoc. How the $1.8 Billion Business Became Profitable
Jul 28, 2025
FortuneWhy Zocdoc made one of its founders CAIO: ‘You have a little bit more political capital’
Sep 3, 2025
Fierce HealthcareZocdoc launches voice AI agent Zo to streamline bookings by phone
May 1, 2025
About Zocdoc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Zocdoc.
Salary
$119k – $150k
per year