Manager - Professional Services Operations
Zenoti(15 days ago)
About this role
Senior role within Zenoti’s CX Operations team focused on ensuring high-quality customer onboarding and enhancing overall customer experience through data-driven insights and process governance. The position partners with business leaders and cross-functional teams to maintain reporting cadence and support continuous improvement across systems.
Required Skills
- Data Analytics
- Performance Metrics
- KPI Development
- Power BI
- Process Mapping
- Process Documentation
- Continuous Improvement
- Stakeholder Management
- Six Sigma
- Project Management
+2 more
Qualifications
- Lean Six Sigma Green Belt
- MBA in Operations
About Zenoti
zenoti.comZenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Zenoti
Similar Jobs
Process Operations Coordinator
NYC Alliance Company LLC(6 months ago)
Professional Services Operations Manager
Heartflow(28 days ago)
Director, Enterprise Process Improvement
Fidelity & Guaranty Life Insurance Company(5 days ago)
Strategic Operations Analyst
Cohere Health(1 month ago)
Process Lead - Operation Excellence
Talent Worx(9 months ago)
CX Operations Coordinator
BlueCat(8 days ago)