Associate Technical Support Engineer
The Access Group(25 days ago)
About this role
A Customer Support Specialist at The Access Group focused on delivering high-quality service to customers using the company’s cloud business management software. The role sits within a collaborative support team and emphasizes continuous improvement, knowledge capture (KCS), and customer-focused problem solving. It offers hybrid working with development opportunities and a competitive benefits package.
Required Skills
- Customer Support
- Troubleshooting
- Incident Management
- Documentation
- Stakeholder Liaison
- Training Delivery
- KCS Methodology
- Escalation
- Analytical Thinking
- Prioritisation
+1 more
About The Access Group
theaccessgroup.comAccess helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.
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