Manager, Success Operations

Thumbtack(27 days ago)

RemoteFull TimeManager$120,700 - $156,200Success Operations

About this role

Thumbtack is hiring a Manager of Success Operations to act as a strategic partner and operational builder for the Success organization. The role focuses on translating marketplace goals into executional infrastructure and business logic, including forecasting, tech-stack optimization, and AI-driven automation. The manager will lead a team of operators and analysts to bridge product capabilities and customer needs and ensure staffing and processes drive measurable retention and revenue outcomes.

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Required Skills

Operational Strategy
Headcount Forecasting
Capacity Forecasting
AI Automation
Tech Stack
Cross-Functional
Workflow Design
Business Reviews
Team Leadership
P&L Ownership

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About Thumbtack

thumbtack.com

Thumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.