Senior Director, Customer Success Delivery
Sprout Social(1 month ago)
About this role
The Senior Director, Customer Success Delivery (North America) at Sprout Social is a senior leadership role on the Sales & Customer Experience team responsible for ensuring consistent, scalable customer success outcomes across the North American region. The role reports to the VP of Customer Success and focuses on translating strategy into operational execution, enabling leaders, and supporting regional business growth.
Required Skills
- Customer Success
- Retention
- Renewals
- Operations Leadership
- People Leadership
- Coaching
- Forecasting
- Data Analysis
- Cross-Functional
- Capacity Planning
+6 more
About Sprout Social
sproutsocial.comSprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.
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