Senior Director, Customer Success Delivery (North America)

Sprout Social(1 month ago)

RemoteFull TimeDirector$200,000 - $323,400Sales & Customer Experience

About this role

The Senior Director, Customer Success Delivery (North America) leads the regional execution of Sprout Social’s customer success strategy, translating vision into scalable, day-to-day operations. Reporting to the VP of Customer Success, this role is responsible for enabling leaders, driving predictable customer outcomes, and partnering across functions to support retention and renewal goals. The position focuses on building a high-performing, inclusive team and improving operational consistency and effectiveness across North America.

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Required Skills

Customer Success
Retention
Renewals
People Leadership
Coaching
Operations
Forecasting
Analytics
Capacity Planning
Cross Functional

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About Sprout Social

sproutsocial.com

Sprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.