Manager, Technical Support APJ

SentinelOne(3 days ago)

HybridFull TimeManager$133,618 - $174,245 (estimated)Support

About this role

SentinelOne is seeking a Manager of Technical Support to lead a team across the APJ region, focusing on delivering excellent customer service, managing escalations, and driving continuous improvement in support processes. The role involves overseeing support operations, mentoring staff, and collaborating with various departments to enhance support quality.

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Required Skills

Customer Service
Support Management
Call Center
Cybersecurity
Cloud Technologies
Support Tools
Team Leadership
Supportability
Communication
Problem Solving

About SentinelOne

sentinelone.com

New Relic is a full‑stack observability platform that helps teams monitor, troubleshoot, and optimize software and infrastructure performance. It ingests telemetry — metrics, logs, traces, events and browser/session data — via agents and APIs to provide APM, infrastructure monitoring, distributed tracing, logs, synthetics/real‑user monitoring, and session replay. The platform exposes unified dashboards, alerting, analytics (NRQL), and many integrations to help DevOps, SRE and engineering teams detect incidents, pinpoint root causes, and improve reliability and customer experience. New Relic is cloud‑native friendly and designed for quick instrumentation across languages and environments.

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