Manager, Telecom & Network Engineering

1-800 Contacts(22 days ago)

HybridFull TimeManager$108,311 - $142,250 (estimated)Telecom and Network Engineering

About this role

SeekWell (parent company of 1-800 Contacts, Luna, and The Framery) is hiring a leader to stabilize and scale its NICE CXone contact center platform during an active deployment. The role focuses on improving call center performance and customer experience while restoring trust with internal stakeholders. This position also owns the technical direction for telecom, contact center, and network platforms that support high volumes of daily customer interactions.

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Required Skills

Engineering Leadership
People Management
NICE CXone
Contact Center
Voice Systems
Chat Systems
Platform Configuration
System Integrations
Troubleshooting
Performance Tuning

+15 more

About 1-800 Contacts

1800contacts.com

1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.