Professional Services Engineer
NICE(21 days ago)
About this role
NiCE is hiring a customer-facing Professional Services Engineer to deliver billable implementations and consultative solutions for NICE CXone digital products, including AI-driven applications like chatbots and knowledge assistants, for enterprise contact centers. The role sits within a growing Professional Services team in Manila and will support global clients initially across EU and US regions, expanding to APAC over time. The position is an individual contributor reporting to the Manager, Professional Services.
Required Skills
- Professional Services
- Client Consulting
- Solution Implementation
- Product Configuration
- CXone
- Chatbots
- Knowledge Assistants
- Business Intelligence
- Dashboarding
- Reporting
+18 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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