Manager, Unified Communications & Network Engineering
1-800 Contacts(25 days ago)
About this role
This is a leadership role responsible for stabilizing and scaling the company’s NICE CXone contact center platform and associated network infrastructure. The role focuses on transforming delivery practices, rebuilding stakeholder trust, and developing a small engineering team to ensure reliable, high-quality customer interactions. It offers immediate impact by owning the technical roadmap and major infrastructure migrations while improving operational processes and team capabilities.
Required Skills
- NICE CXone
- Platform Integration
- Troubleshooting
- Performance Tuning
- Telecom
- Network Engineering
- People Management
- Stakeholder Management
- Platform Migrations
- Incident Response
+5 more
Qualifications
- NICE CXone Certification
About 1-800 Contacts
1800contacts.com1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.