Manager, Workforce Planning (Starlink)

SpaceX(1 month ago)

Hawthorne, CAOnsiteFull TimeManager$130,000 - $180,000Customer Success

About this role

The Manager, Workforce Planning for Starlink will lead a team within the Starlink Customer Success organization to drive forecasting, staffing, and scheduling strategies that ensure service level agreements are met. The role emphasizes using data and analytics to inform decisions, develop dashboards, and provide insights into demand, performance, and operational efficiency. This position is based onsite in Hawthorne, CA and supports a globally distributed support operation.

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Required Skills

Workforce Management
Forecasting
Staffing Models
Scheduling
Dashboards
Statistical Analysis
SQL
Python
Data Visualization
Capacity Planning

+6 more

Qualifications

Bachelor's Degree (Business, Supply Chain, Information Systems, Computer Science, Engineering, Economics)
U.S. Work Authorization (ITAR Eligible)

About SpaceX

spacex.com

SpaceX is an aerospace manufacturer and launch services company that designs, manufactures, and launches advanced rockets and spacecraft. Founded in 2002 to revolutionize space technology and ultimately enable human life on other planets, it developed the Falcon 9 and Falcon Heavy rockets, the Dragon crew/cargo spacecraft, and the next‑generation Starship — with a strong emphasis on reusable boosters. SpaceX provides commercial and government launch services (including crewed ISS missions, satellite deployments and rideshares) and operates the Starlink broadband constellation. The company is known for rapid iterative development and cost‑reduction through reuse to expand access to space.