Manager, Workforce Planning (Starlink)

SpaceX(1 month ago)

Redmond, WAOnsiteFull TimeManager$130,000 - $180,000Customer Success

About this role

The Manager, Workforce Planning for Starlink Customer Success leads the workforce planning function for Starlink’s customer support organization, ensuring the team meets service level agreements and operational goals. The role is data-driven and partners with engineering and cross-functional teams to inform strategic decisions and long-term demand forecasting. This position is based onsite in Redmond, WA and includes leading a team of planners and analysts while collaborating with internal recruiting and third-party vendors.

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Required Skills

Forecasting
Staffing Models
Scheduling
Dashboards
Statistical Analysis
SQL
Python
Team Leadership
Vendor Management
Project Management

+3 more

Qualifications

Bachelor's Degree in Business, Supply Chain, Information Systems, Computer Science, Engineering, or Economics
ITAR Eligibility (U.S. Citizen/Green Card/Asylee/Refugee)

About SpaceX

spacex.com

SpaceX is an aerospace manufacturer and launch services company that designs, manufactures, and launches advanced rockets and spacecraft. Founded in 2002 to revolutionize space technology and ultimately enable human life on other planets, it developed the Falcon 9 and Falcon Heavy rockets, the Dragon crew/cargo spacecraft, and the next‑generation Starship — with a strong emphasis on reusable boosters. SpaceX provides commercial and government launch services (including crewed ISS missions, satellite deployments and rideshares) and operates the Starlink broadband constellation. The company is known for rapid iterative development and cost‑reduction through reuse to expand access to space.