Member Advocate
Join the FOLX Team!(3 days ago)
About this role
A Member Advocate at FOLX Health provides support to members throughout their healthcare journey, handling inquiries and troubleshooting issues related to membership services, billing, and technical support. The role emphasizes delivering exceptional support experiences and ensuring members' needs are met in a compassionate manner.
Required Skills
- Customer Support
- Zendesk
- Communication
- Troubleshooting
- CRM
- Member Support
- Technical Support
- Compassionate Communication
- Problem Solving
- Documentation
About Join the FOLX Team!
folxhealth.comFOLX is a nationwide healthcare provider dedicated to serving the LGBTQIA+ community with affirming, culturally competent care. They deliver telehealth and in-person services including gender-affirming care (hormone therapy and care coordination), sexual health (PrEP/PEP, STI testing), mental health, and primary care tailored to queer and trans patients. FOLX emphasizes accessible, identity-affirming experiences—connecting patients with clinicians who celebrate identity, honor choices, and help navigate insurance and care access.
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