Tonal

Customer Care Advocate

Tonal(9 days ago)

Toronto, ONOnsiteFull TimeMedior$41,000 - $45,000Operations
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About this role

A Customer Advocate at Tonal provides support to customers across multiple channels, addressing inquiries, troubleshooting issues, and delivering a high-quality, empathetic experience. The role emphasizes clear communication, technical support, and ongoing learning to ensure customer satisfaction and brand representation.

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Required Skills

  • Customer Support
  • Communication
  • Troubleshooting
  • Knowledge Base
  • Empathy
  • Hardware Support
  • Firmware
  • Software Support
  • Technical Writing
  • CRM
Tonal

About Tonal

www.tonal.com

Tonal is a leading provider of smart home gym equipment that combines cutting-edge technology with personalized training. Their AI-powered system offers dynamic workouts and adapts resistance levels based on users' strength, delivering a full gym experience in a compact design. Tonal focuses on creating an inclusive fitness environment, enabling versatility and access to various workout programs, including strength and conditioning, all from home. With memberships starting at $59.95 per month, users gain unlimited access to customized training plans and a vast video library of exercises.

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