Member Contact Center Representative

The Member Contact Center Representative delivers exceptional service to members by providing clear, professional communication, resolving inquiries, and building trusted relationships through phone, email, and other supported service channels. This role authenticates members, performs authorized account maintenance, accurately documents interactions, and takes ownership of member concerns through timely follow-up and escalation. The representative proactively identifies member needs, recommends relevant products and services, and uses available tools, resources, and sound judgment to resolve complex inquiries while adhering to credit union policies, procedures, privacy requirements, regulations, and fraud-prevention practices.