Remote Customer Service Representative
Think Academy US(25 days ago)
About this role
Think Academy is seeking a remote Customer Success Specialist to help establish and manage the customer success journey for K-12 students and their parents. The role supports families by ensuring timely, accurate, and professional assistance across channels and helps improve the overall user experience. This position offers hands-on growth in communication, strategic thinking, and problem-solving within an education technology company.
Required Skills
- Customer Support
- Omnichannel Support
- Issue Resolution
- Escalation Handling
- Documentation
- UX Optimization
- Communication
- Problem Solving
- Organization
- Detail Orientation
+4 more
About Think Academy US
thethinkacademy.comThink Academy is an edtech provider offering top-rated after‑school K–12 math programs both online and in person. It delivers age‑tiered curricula from early childhood through middle school with tailored difficulty levels and dedicated contest-prep tracks (AMC 8, AMC 10, Math Kangaroo) to help students excel in school and competitions. The company also provides digital tools — including a downloadable app, blog, and learning resources — to support structured practice and long‑term math skill development.
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