Remote Customer Service Representative
Think Academy US
About this role
Think Academy is seeking a remote Customer Success Specialist to help establish and manage the customer success journey for K-12 students and their parents. The role supports families by ensuring timely, accurate, and professional assistance across channels and helps improve the overall user experience. This position offers hands-on growth in communication, strategic thinking, and problem-solving within an education technology company.
Skills
About Think Academy US
thethinkacademy.comThink Academy is an edtech provider offering top-rated after‑school K–12 math programs both online and in person. It delivers age‑tiered curricula from early childhood through middle school with tailored difficulty levels and dedicated contest-prep tracks (AMC 8, AMC 10, Math Kangaroo) to help students excel in school and competitions. The company also provides digital tools — including a downloadable app, blog, and learning resources — to support structured practice and long‑term math skill development.
Recent company news
Yahoo FinanceThink Academy Lights Up Times Square to Honor U.S. Math Competition Winners
Sep 1, 2025
NewswireThink Academy Redefines Online STEM Education: Introducing Advanced Features & Strengthened Curriculum for K-12
Oct 23, 2023
High Point UniversityOffice of Career & Professional Development
Oct 5, 2012
About Think Academy US
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Think Academy US.
Salary
$36k – $42k
per year