Member of Engineering (Technical Support Engineer)

poolside(2 months ago)

RemoteFull TimeJunior$66,747 - $89,437 (estimated)Production Engineering

About this role

The Technical Support Engineer at Poolside serves as the first point of contact for customers facing technical issues with the company's AI-driven software products. This role involves troubleshooting and resolving complex software and infrastructure problems, creating documentation and tools to enhance service efficiency, and collaborating closely with engineering teams to escalate unresolved issues. Candidates should possess strong technical skills in areas such as AWS, Kubernetes, and networking, along with excellent communication abilities to maintain comprehensive support records and engage effectively with customers.

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Required Skills

Technical Support
Troubleshooting
Problem Solving
API Integrations
System Configurations
Performance Troubleshooting
Communication Skills
Documentation Creation
Issue Escalation
Ticketing Systems

+8 more

About poolside

poolside.ai

Poolside is a foundation model company dedicated to infusing intelligence into the workplace, with the mission of driving abundance for humanity through the development of artificial general intelligence. By engaging in cutting-edge research, Poolside aims to transform frontier research into practical operational intelligence solutions. The company focuses on making advanced AI tools accessible across various domains of work.