Member of Engineering (Technical Support Engineer)
poolside
About this role
The Technical Support Engineer at Poolside serves as the first point of contact for customers facing technical issues with the company's AI-driven software products. This role involves troubleshooting and resolving complex software and infrastructure problems, creating documentation and tools to enhance service efficiency, and collaborating closely with engineering teams to escalate unresolved issues. Candidates should possess strong technical skills in areas such as AWS, Kubernetes, and networking, along with excellent communication abilities to maintain comprehensive support records and engage effectively with customers.
Skills
About poolside
poolside.aiPoolside is a foundation model company dedicated to infusing intelligence into the workplace, with the mission of driving abundance for humanity through the development of artificial general intelligence. By engaging in cutting-edge research, Poolside aims to transform frontier research into practical operational intelligence solutions. The company focuses on making advanced AI tools accessible across various domains of work.
Recent company news
DatacenterDynamicsAI startup Poolside teams up with CoreWeave on 2GW data center in Texas
Oct 16, 2025
ReutersNvidia to invest up to $1 billion in AI startup Poolside, Bloomberg News reports
Oct 30, 2025
Amazon Web Services (AWS)How poolside pioneers AI assisted software development on AWS
Apr 25, 2025
New Jersey Business MagazineCoreWeave Partners with Poolside to Deliver AI Cloud Services
Oct 16, 2025
Bloomberg.comNvidia to Invest Up to $1 Billion in AI Startup Poolside
Oct 30, 2025
About poolside
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for poolside.
Salary
$67k – $89k
per year