Customer Care Specialist - Hybrid
Care.com(13 days ago)
About this role
The Care Specialist at Care.com supports members by fielding inquiries across phone, web, email, and chat and guiding them to relevant services and benefits. The role is part of the Member Support Team and focuses on delivering empathetic, high-quality member experiences using company training and internal systems.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Chat Support
- CRM
- Active Listening
- Problem Solving
- Communication
- Multitasking
- Eligibility Verification
+3 more
Qualifications
- Bachelor's Degree
About Care.com
care.comCare.com is an online marketplace that connects families with caregivers — including babysitters, nannies, tutors, pet sitters, senior caregivers, and housekeepers. The platform offers searchable local provider profiles with reviews and optional background checks, plus employer services such as HomePay for nanny payroll and tax support. It also features job listings, resources, and tools to simplify hiring and managing in‑home care. Care.com’s mission is to make it easier for families to find better care, operating across multiple countries to serve both care seekers and providers.
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