Mid-Market, Customer Success Manager (Home Services)
Podium(25 days ago)
About this role
The Mid-Market Customer Success Manager at Podium partners with high-value customers in the Home Services vertical to ensure they realize value from Podium’s AI-driven communications platform. The role supports growth and retention of mid-market accounts and involves close collaboration across teams with opportunities for career advancement. Podium is a mission-driven company focused on helping local businesses convert leads into paying customers.
Required Skills
- Customer Success
- Account Management
- Product Knowledge
- Adoption
- Renewals
- Retention
- Relationship Building
- Executive Communication
- Problem Solving
- Analytical
+2 more
Qualifications
- 4-year Degree
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
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