Mid-Market Customer Success Manager

Gong.io(7 days ago)

Dublin, IrelandOnsiteFull TimeMedior$91,849 - $123,102 (estimated)Customer Success

About this role

Gong is a company focused on using AI to help revenue teams improve their performance and outcomes. They operate a revenue intelligence system that integrates data, insights, and workflows to assist sales organizations in understanding their customers, automating processes, and closing deals more effectively. The company emphasizes innovation, collaboration, transparency, and making a meaningful impact in the revenue space.

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Required Skills

Customer Success
Account Management
SaaS
Renewals
Upsell
Customer Relationship
Data Analysis
Strategic Planning
Churn Prevention
Stakeholder Management

Qualifications

5+ years in customer success or account management in SaaS
Experience working with C-level stakeholders

About Gong.io

gong.io

Gong is a Revenue AI operating system that helps go-to-market teams capture and analyze multimodal revenue signals—calls, meetings, emails, and more—to drive growth. The platform combines specialized AI agents, advanced signal processing, and purpose-built applications for deal intelligence, pipeline management, forecasting, and sales coaching. By surfacing actionable insights, automating routine work, and integrating with CRMs and collaboration tools, Gong helps revenue teams improve win rates, forecast accuracy, and rep productivity.

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