NAMER Support Escalations Manager
Asana(1 month ago)
About this role
The Technical Escalation Manager is a strategic leader who shapes escalation governance and drives cross-functional alignment to resolve customer-impacting issues and influence long-term product and operational improvements. This role partners with Product, Engineering, and Operations to anticipate risks, mobilize teams, and ensure timely, accurate resolutions while elevating organizational escalation readiness. The position is based in San Francisco with an office-centric hybrid schedule.
Required Skills
- Escalation Management
- Governance
- Stakeholder Alignment
- Incident Management
- Cross-Functional Leadership
- Operational Scaling
- Executive Presence
- Technical Acumen
- SaaS Architecture
- API Integrations
+17 more
About Asana
asana.comAsana is a cloud-based work management platform that helps teams organize, track, and manage projects, tasks, and workflows. It offers task lists, boards, timelines, calendars, goals, automation rules, reporting, and integrations with popular tools like Slack, Google Drive, and Microsoft Teams. Asana serves organizations from small teams to enterprises with admin controls, security features, and analytics. Teams choose it for its intuitive interface, flexible workflows, and strong collaboration capabilities.
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