Escalations Manager Specialist
Qualtrics
About this role
The Escalation Management role at Qualtrics serves as an experienced advocate within Customer Operations, owning complex customer and executive escalations and representing the voice of the customer. The role requires deep product knowledge to support and enable end users and to drive improvements across support and product systems.
Skills
Qualifications
About Qualtrics
qualtrics.comQualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.
Recent company news
Built InQualtrics Careers, Perks + Culture
Dec 2, 2025
PR NewswireQualtrics Appoints Jason Maynard as Chief Executive Officer
1 month ago
Fierce HealthcareQualtrics to buy Press Ganey Forsta for $6.75B to expand its reach in healthcare
Oct 7, 2025
CMSWireCrowdStrike-Qualtrics Integration: Real-Time Controls for Experience Teams
3 weeks ago
Healthcare DiveQualtrics to acquire healthcare market research firm Press Ganey for $6.75B
Oct 7, 2025
About Qualtrics
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Qualtrics.
Salary
$128k – $172k
per year