Escalations Manager Specialist
Qualtrics(10 days ago)
About this role
The Escalation Management role at Qualtrics serves as an experienced advocate within Customer Operations, owning complex customer and executive escalations and representing the voice of the customer. The role requires deep product knowledge to support and enable end users and to drive improvements across support and product systems.
Required Skills
- Escalation Management
- Technical Troubleshooting
- Mentoring
- Coaching
- Communication
- Customer Success
- SDK
- SSO
- Frontend Development
- Data Analytics
+2 more
Qualifications
- Bachelor's Degree
About Qualtrics
qualtrics.comQualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.
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