NOC Tech I
Five9(1 month ago)
About this role
Five9 is hiring a technical support/operations engineer to help maintain and ensure the reliability of its cloud contact center platform. The role focuses on operational support, working with customers and technical teams to maintain service health, respond to incidents, and assist with service provisioning. It requires shift work and participation in an on-call rotation and aligns with Five9's team-first, inclusive culture.
Required Skills
- System Monitoring
- Cloud Technology
- Incident Response
- Alert Management
- Troubleshooting
- Telephony Configuration
- SIP
- RTP
- Network Troubleshooting
- Routing Switching
+10 more
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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