Tech Support Specialist I
Eleven(5 months ago)
About this role
The Technical Support Specialist is the primary point of contact for store leaders and franchisees, providing technical assistance to maintain reliability across multiple point-of-sale platforms and store technologies. The role involves diagnosing IT issues, documenting incidents, processing hardware replacements, and coordinating escalations to ensure minimal disruption to store operations.
Required Skills
- Troubleshooting Hardware
- Troubleshooting Software
- Network Troubleshooting
- POS Systems
- Payment Terminals
- Remote Desktop
- Incident Management
- Ticketing Systems
- Asset Management
- Customer Service
+5 more
Qualifications
- Associate Degree in Computer Networking
- 2 Years Related Experience
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