Omnichannel Engineer

Philip Morris International(1 month ago)

United StatesOnsiteFull TimeMedior$92,250 - $144,964Technical Products and Services

About this role

An Omnichannel Engineer at Concentrix works within the Technical Products and Services organization to manage omnichannel telephony and digital messaging platforms for client operations. The role supports platform reliability and evolution for customer experience solutions and partners with cross-functional teams to align technology with business needs.

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Required Skills

NICE CXone
IVR Design
Digital Messaging
Studio Scripts
Contact Flows
CCaaS
Telephony
VoIP
SIP
REST API

+9 more

Qualifications

Bachelor's Degree in Computer Science or Related Field
IVR/Digital Messaging Certifications

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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