On-site Technical Analyst L1 (German Speaker, Onsite)

D-ploy(1 year ago)

Prague, Czech RepublicOnsiteFull TimeJunior$57,057 - $76,715 (estimated)Information Technology

About this role

The Technical Analyst is an entry-level IT support role at D-ploy, an international IT and engineering solutions company. Based in Prague, the role acts as a primary contact for end users, handling IT incidents and requests while maintaining ticket records and supporting knowledge management. The position supports D-ploy's EMEA operations and contributes to service quality and user satisfaction.

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Required Skills

Helpdesk
Troubleshooting
Remote Desktop
User Administration
Password Resets
Email Support
Windows OS
MS Office
VPN
MFA

+9 more

About D-ploy

d-ploy.ch

D-ploy is a dynamic IT services and engineering solutions provider, specializing in customized technology strategies that enable businesses to thrive. The company offers a broad range of services, including managed IT, cloud solutions, and cybersecurity, aimed at enhancing operational efficiency and promoting digital transformation. With a focus on delivering tailored solutions and exceptional customer support, D-ploy empowers organizations to maximize their technology investments and achieve their strategic objectives.