About this role
Hatch is developing AI Customer Service Representatives that manage business communications round-the-clock across multiple channels. The company aims to improve customer engagement and reduce support reliance for service-based businesses. They are looking for a Product Manager to enhance the onboarding and self-service experience for customers, focusing on simplicity, configurability, and insights.
Required Skills
- Product Management
- Configuration Tools
- No-Code Interfaces
- Product Analytics
- Customer Success
- AI Platforms
- Workflow Design
- User Experience
- Metrics Analysis
- Self-Service
About Hatch
usehatchapp.comHatch is an innovative platform that employs AI-driven customer service representatives (CSRs) to engage with customers through SMS, email, and voice, significantly enhancing communication efficiency. The system allows businesses to build and deploy customized AI agents within 24 hours, improving response rates and streamlining the customer interaction process. By integrating seamlessly with existing systems, Hatch helps maximize revenue opportunities while minimizing overhead costs, making it a comprehensive solution for modern customer engagement. With proven results in increasing sales and improving customer experience, Hatch positions itself as a leader in the conversational AI space.
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