Onboarding Team Lead

Topline Pro(3 days ago)

Brooklyn, New YorkOnsiteFull TimeSenior$80,000 - $80,000Customer Success

About this role

The Onboarding Team Lead at Topline Pro is responsible for managing a small, high-impact onboarding team to ensure new customers are set up efficiently and go live quickly. The role focuses on operational leadership, performance improvement, and cross-functional collaboration to deliver a seamless onboarding experience and foster early customer success.

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Required Skills

Customer Success
Workflow Optimization
Metrics Analysis
Troubleshooting
Team Leadership
Data-Driven Decision
Communication
Process Improvement
Customer Onboarding

About Topline Pro

www.toplinepro.com

Topline Pro is an innovative platform designed to support service professionals in enhancing their business operations. It offers AI-powered solutions that streamline requests, booking jobs, and administrative tasks, effectively allowing users to focus on their core services. Customers can receive personalized websites optimized for job acquisition and management, along with tools for lead follow-up, invoicing, and customer management, facilitating substantial growth and efficiency in service-based businesses. With a focus on elevating online presence, Topline Pro is dedicated to helping users gain more customers and boost their reputations.

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