Operations Manager, Field Service
Zero Homes(1 month ago)
About this role
The Operations Manager, Field Service at Zero Homes oversees a pipeline of heat pump and residential electrification service cases for customers in the Denver area. The role focuses on ensuring high-quality installations, resolving service issues, and enhancing the overall homeowner experience. It includes both office-based coordination and some on-site work to assess and address field issues. The position supports the development of long-term service and maintenance offerings as Zero scales its electrification solutions.
Required Skills
- Service Management
- Field Operations
- Customer Experience
- Issue Triage
- HVAC Troubleshooting
- Contractor Management
- Relationship Management
- Service Documentation
- Quality Improvement
- Onsite Inspection
+11 more
Qualifications
- 5+ Years Heat Pump Service Experience
- 2+ Years Operations Management Experience
About Zero Homes
zerohomes.ioZero Homes develops standards and tools for heat pump design to accelerate the transition to all‑electric buildings. Their offerings include software and resources that simplify system sizing, specification, and best practices so electrification projects are more efficient, reliable, and scalable. Zero Homes serves builders, HVAC designers, utilities, and policymakers working on decarbonization, aiming to set the industry standard for heat‑pump‑driven homes.
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