Operations Manager
Sparksoft Corporation(1 month ago)
About this role
The role is a Service Desk Operations Manager at Sparksoft supporting government clients and responsible for ensuring operational excellence and high-quality Tier 1 support. The position emphasizes collaboration across quality, training, and knowledge functions, continuous improvement, and adherence to security and eligibility requirements. It sits within a culture that values innovation, professional growth, and a hybrid work model.
Required Skills
- Operations
- Queue Monitoring
- Staffing
- Workload Balancing
- Phone Support
- Ticketing
- KPI Management
- SLA Management
- Metrics Reporting
- Workflow Design
+16 more
Qualifications
- Bachelor's Degree
- Public Trust Clearance
- ITIL
- HDI
- PMP
About Sparksoft Corporation
sparksoftcorp.comSparksoft is a digital health technology and services company that designs, builds, and implements software solutions to improve healthcare delivery and public health outcomes. They provide custom software development, system integration, data analytics, cloud and interoperability services to help providers, payers, and government agencies modernize systems and workflows. Their mission is to ignite innovation, inspire transformation, and implement digital solutions for a healthier nation, with a focus on practical deployment and measurable impact.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Sparksoft Corporation
Similar Jobs
Senior Unified Communications Engineer
1-800 Contacts(8 days ago)
Tier 1 Service Desk Specialist
Makpar(3 years ago)
Senior Manager, IT Helpdesk
Zscaler(27 days ago)
Enterprise Service Desk Team Lead
Abacus Group LLC(1 month ago)
Enterprise Service Desk Team Lead
Abacus Group LLC(1 month ago)
Customer Experience Specialist (CXS)
Alma(7 days ago)