Operations Specialist, Borrower and Loan Services

Educational Credit Management Corporation(1 month ago)

HybridFull TimeJunior$38,000 - $48,000Customer Service

About this role

A Loan Servicing Representative at ECMC Group supports the organization's mission of helping students succeed by handling communications related to the Federal Family Education Loan (FFEL) program. The role works with borrowers and partner organizations to ensure accurate loan account information and program participation.

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Required Skills

Customer Service
Loan Servicing
Account Management
Debt Counseling
Dispute Resolution
Documentation
Data Entry
Microsoft Office
Communication
Compliance

Qualifications

High School Diploma or GED

About Educational Credit Management Corporation

ecmc.org

ECMC Group is a nonprofit organization dedicated to supporting students in their pursuit of higher education. The organization provides services related to education finance, helping students and families plan and pay for college. ECMC is focused on improving educational outcomes by offering resources and guidance on navigating student loans, preventing default, and managing repayment options. Through secured online access, borrowers can easily manage their loans and access vital information about their accounts.

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