Operations System Administrator

Prosper(27 days ago)

Phoenix, AZOnsiteFull TimeJunior$53,849 - $72,580 (estimated)Operations

About this role

The Dialer/Contact Center Systems role at Prosper is responsible for managing and optimizing inbound and outbound voice operations across multiple business lines. As part of the Communications Channels team, the position oversees toll-free number configuration, dialer platforms, and integrations with related contact center systems. The role partners closely with legal, compliance, and operations stakeholders to ensure compliant contact strategies and support staffing and scheduling decisions. It sits within a mission-driven fintech environment focused on improving customer financial well-being.

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Required Skills

Contact Center Management
Dialer Administration
IVR Management
Call Routing Design
Campaign Management
KPI Reporting
Vendor Management
System Integration
System Maintenance
Call Monitoring

+7 more

Qualifications

Bachelor's Degree

About Prosper

prosper.com

Prosper (Prosper Marketplace) is an online lending marketplace that connects borrowers seeking unsecured personal loans with individual and institutional investors. The platform offers personal loans for debt consolidation, home improvement, and other needs, plus refinancing and online tools to manage borrowing. Investors can fund loans through the marketplace to earn returns, while borrowers access a streamlined digital application and rates based on their credit profile. Prosper focuses on transparency, speed, and an easy web/mobile experience.